Find quick answers, troubleshoot issues, and reach our support team. We're here to make your
hostel experience smooth — for students, wardens, and administrators alike.
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For Students
Room & bed allotment, gate passes, attendance, and complaints.
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For Wardens
Gate pass approvals, attendance marking, complaints, and block logs.
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For Admins
Hostel & block setup, allotments, fee records, and user management.
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Technical Issues
Login problems, app errors, and bugs.
Frequently Asked Questions
Quick answers to the most common questions.
Use the "Forgot Password" option on the login screen and enter your registered email or roll number. A
one-time passcode (OTP) is sent to your registered email and/or phone number. If you do not receive it,
contact your hostel administration — they can re-issue your credentials.
Room and bed allotments are made by your hostel administration. Raise the issue with your warden first; if
it remains unresolved, contact the hostel office. Allotment records cannot be changed from the student
portal.
Open the Gate Pass section in the student portal and submit your reason, destination, departure and expected
return time, and an emergency contact. You may attach a supporting document if required. Your warden
reviews the request and approves or rejects it — you will see the updated status in the app.
Attendance is recorded either by your warden or by the face-recognition device installed at your hostel, and
a scan only counts for the day if it falls inside the evening attendance window configured by your
institution. If your record is incorrect, contact your warden — only wardens and hostel administrators can
correct attendance.
Submit a complaint from the Complaints section of the student portal, adding a photo or document if it helps
explain the issue. Complaints are routed to your warden or hostel staff, and the status is updated in the
app as it is worked on and resolved.
mHostel does not process card payments. After paying through the mode advised by your institution, record
the payment details — mode, bank name, transaction reference number, and a receipt image — in the app so
your hostel administration can verify and mark the fee as paid.
No. mHostel is a cloud-based platform and requires an active internet connection to function. All data is
fetched in real time from secure servers.
The mobile app runs on current Android and iOS versions, and the web portal supports the latest versions of
Google Chrome, Microsoft Edge, and Mozilla Firefox. Keep your app and browser updated for the smoothest
experience.
For technical bugs, login issues, or platform errors, write to tech@mpowerai.tech with your name, role,
hostel or institution, and a screenshot of the issue if available.
All data and account-level changes must be requested through your hostel administration, as your account is
owned and managed by your institution. See our
Privacy Policy for the full list of your rights.
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Get in Touch
Can't find what you're looking for? Reach out to our team directly.